Privacy Policy and Terms of Use of Personal Data

1. Who is the controller?

TELUM d.o.o. is the controller of your personal data. Telum determines the purposes and means of processing and is responsible for data stored in paper or electronic form.

2. Data Protection Officer

You can contact our Data Protection Officer regarding processing or your rights at mario@telum-marketing.com or +385 91 5457 121.

3. What data do we collect?

We primarily collect basic details such as your name, address and contact information when you contact us and request a service. Access is limited to authorised Telum employees and owners.

4. How do we use your data?

We use personal data to provide the requested service and respond to your inquiry. Submitting your details gives us consent to contact you for that purpose.

We do not sell or disclose collected data except where required by law, necessary to protect life or bodily integrity, or required for a task in the public interest.

Marketing requires separate explicit consent, which you may withdraw at any time. You may request deletion of your data; we process such requests without delay and no later than one month after receipt.

• Periodic review of personal data records
• Review of retention periods against business needs, data type, processing purpose and category of data subject

5. Who has access?

Only authorised Telum employees and owners process your data according to Telum's instructions and for the stated purpose.

6. Where is data processed?

Your data is processed within the European Economic Area. Contractual, technical and organisational safeguards apply, and no unauthorised person may access it.

7. Server statistics

Standard server statistics help us understand visits, improve structure and adapt pages for browsers without identifying individual visitors.

8. Cookies

Cookies help the site remember preferences and operate protected areas. They cannot run programs or install viruses. You may browse with cookies disabled. Details are available in our Cookie Policy.

9. Data security

We use technical and organisational measures to prevent unauthorised access, unlawful processing, accidental loss, destruction or damage. No internet transmission or electronic storage method can be guaranteed as completely secure.

10. Minors

Our services are not intended for children under 16. If we learn that a child under 16 has provided personal data, we will delete it promptly.

11. Your rights

Where provided by law, you may request information, withdraw consent, correct or complete data, request deletion, receive portable data, request notification of corrections or deletion to recipients, and lodge a complaint.

12. Supervisory authority

You may complain to the Croatian Personal Data Protection Agency (AZOP), Martićeva 14, Zagreb, +385 1 4609 999, azop@azop.hr, www.azop.hr.

13. Retention

We retain personal data only as long as needed for the purpose for which it was collected and while you want us to provide the requested services.

14. Contact

• Phone: +385 (0)23 701 685
• Email: mario@telum-marketing.com
• Mail: Telum d.o.o., Sv. Vinka Paulskog 14a, Zadar
• Our web form

15. Updates

We update this information regularly. The latest version is always available on this website, and we will notify you directly of significant changes affecting you.